PBSG’S Team Medical offers exceptional acquisition and retention strategies for pharmaceutical companies. Our caring, competent Associates provide that extra level of service that sets you apart and delivers bottom line results.
A sampling of our services for Pharmaceutical companies:
Patient Notification:
Innovative technological solutions staffed by caring, efficient associates enable us to notify patients of critical changes and information. Our ability to quickly scale up means that information reaches patients, doctors, and pharmacies quickly.
Response & Fulfillment:
We provide literature and samples upon request. Our team can fulfill these requests via email or regular mail.
Patient Acquisition:
Targeted inbound handling for enrolling patients in clinical trials. We’re well prepared to assess potential enrollees by walking them through detailed surveys and custom scripting to see if they’re eligible, desirable candidates for ongoing and future clinical trials.
Complaint and Grievance Handling:
At the outset, we detail protocols for resolving and recording complaints or grievances. This is one of the most critical aspects of successful patient and client retention, a duty we take to heart.
Your patients must be handled with appropriate respect.
Every time a Team Medical Associate interacts with your patients, doctors, or clients, it’s an opportunity for success or failure. We seek to become an efficient, professional extension of you and your brand. Every call is answered in your name. We look for potential Associates with an interest or experience in the healthcare field. Our rigorous screening and hiring process ensures that only truly committed, principled people work on your behalf. Jointly, we develop call protocols that determine how each contact is handled.
Health care specific training is the defining difference.
We put Team Medical Associates through extensive training on the Health Insurance Portability and Accountability Act as well as medical terminology. A helpful, problem-solving attitude is a prerequisite for employment.
Enhance your productivity and maximize service by employing an outsourced medical contact center service.
Having competent administrative support substantially increases your productivity, maximizing your time to focus on direct sales, research, and development.
Why PBSG’s Team Medical?
- Acquire new patients through strategic inbound and outbound services
- Retain patients, doctors, and clients through superior service
- Improve and expand service through utilizing compassionate, knowledgeable agents available 24/7/365
- Boost your productivity by employing an outsourced contact center solution
