Answering services for personal injury attorneys
PBSG’s legal telephone answering services help you keep your office open around the clock. When clients or potential clients reach out to your practice, they are often already in pain. The friendly voice of a virtual receptionist, a live human being on the other end of the phone, lets them know you’re there for them.
Whether your clients have suffered bodily injuries, are in economic crisis, or both, we support you as you fight for them on their road to recovery and justice. Our legal answering service is staffed by experienced, dedicated receptionists who are available 24 hours a day, 7 days a week, 365 days a year.
Benefits of AnswerConnect’s personal injury law answering services
24/7 live answering
Accidents don’t wait for your office hours. People need legal representation for personal injuries matters at all hours of the day and night. If you are a solo practitioner or part of a small law firm, a legal answering service extends your hours and puts you on par with the larger practices.
Appointment taking
Our legal answering service’s virtual receptionists are always available to help your clients make appointments with you and your team. Use our recommended free scheduling app Setmore or the software of your choice!
Urgent call routing
Having a virtual receptionist to answer your calls helps you focus on the work that really matters. But sometimes you absolutely need to take a call yourself. When urgent calls come in, we can transfer them to your office, mobile phone, or wherever you’ll be.
After hours
Some of our legal clients already have an in-house receptionist. They don’t need 24-hour coverage, but we can still help them cover their inbound calls after normal business hours. Our receptionists can take a message, set appointments, or even route urgent calls to you, day or night.
Bilingual
If you work with Spanish-speaking clients, a Spanish-English bilingual answering service can help you make them feel right at home. You can choose to have priority bilingual routing, sending your calls to our bilingual teams by default, or transfer your calls only when needed.
Client Web Access
As an attorney, you’re often on the go. Appearing in court, meeting with clients, and traveling in between. Our online portal, Client Web Access, makes it easy for you to manage your AnswerConnect account from anywhere with an internet connection.
Our legal answering service helps you handle personal injury cases
- Bodily injury
- Car and vehicle accidents
- Hazardous products
- Wrongful death
- Pharmaceutical claims
- Medical malpractice
- Nursing home abuse
- Toxic mold
- Worker’s compensation
- Economic injury
