A medical answering service helps physicians and other healthcare professionals take better care of their patients and other callers. When people call your clinic, hospital, or practice, they’re placing their trust, and their health, in your hands. A friendly, professional virtual receptionist makes sure they know that trust is well placed.
PBSG makes it easy for healthcare professionals like you to provide excellent service and care over phone, email, or web chat. A medical answering service keeps you connected, puts your callers’ minds at ease, and leaves you free to focus on the diagnosis or treatment plan your patient needs.
Benefits of a medical answering service
Flexibility
You’re never locked into a medical answering service plan with AnswerConnect. You can increase or decrease your minutes at any time, even for the current month. And with our online portal, Client Web Access, the call data you need to make an informed decision about your needs is always at your fingertips.
Affordability
Providing excellent customer service around the clock, not to mention on weekends and holidays, can be expensive if you try to do it in-house. With our medical answering service, you get a team of virtual receptionists to answer your calls 24/7/365, and you can use your minutes whenever you need them.
Security
Communications related to health care are governed by HIPAA, the Health Insurance Portability and Accessibility Act. We offer secure, HIPAA-compliant communications that you can activate at the click of a switch. When you enable HIPAA for your AnswerConnect account, your messages are password-protected but still accessible 24/7/365 through our online portal, Client Web Access, and mobile applications for iOS and Android.
Medical Answering Services
After Hours
Extend your hours with a 24/7/365 medical answering service. When your patients call at night, on weekends, or on holidays, we’re there to listen.
Call routing
We make sure your callers reach the right department or person, every time. Our setup team will work with you to create a call flow that works for your organization.
Qualification
Let us gather the basic information you need to help your callers. We’ll work with you to determine what you need to know, and then we’ll find out.
Client Web Access
Our online portal, Client Web Access, puts your usage, message, bills, and other account information at your fingertips, whenever you’re connected to the Internet.
Messages
We take messages for healthcare professionals around the clock and deliver them by email, text, or (for HIPAA-compliance) through our secure online portal.
Appointments
An answering service that works with healthcare professionals has to be able to help set appointments. We even offer our own solution, Setmore, to make your schedule a breeze.
Bilingual
Our Spanish-English bilingual teams are here to help your Spanish-speaking callers feel right at home. You can get bilingual virtual reception by default or as-needed.
Mobile
When healthcare professionals like you are on the go, you don’t have to be cut off from your office. Our mobile apps for iOS and Android make it easy for you to stay in touch.
