Medical receptionist customer service
Providing excellent service for patients is important to our clients in the healthcare field. The people you care for are more than just customers. They count on you to maintain their health, and the health of their families.
We recognize the importance of clear, effective, and compassionate communication in the medical field. When you partner with us for medical receptionist service, we do our best to give your patients the same level of care your in-house staff would.
Virtual receptionist services for medical offices
Compassion and efficiency
Virtual receptionist services for medical practices present a special challenge. And we embrace it! Empathy and good listening skills are important for every client and every call. Never more so than when the person on the other end of the line is having a medical issue or concern.
Call transfer and dispatch
A virtual receptionist for your medical office allows you to travel freely, secure in the knowledge that we’ll be able to transfer important calls to you wherever you are. If your office serves multiple practitioners, dispatch keeps the calls flowing to the right person without tying up the line for the others.
Bilingual services
Spanish-English bilingual services are a must for many medical offices today. If you treat many Spanish speakers, you may elect to prioritize your routing to our bilingual virtual receptionists. If your needs are more occasional, our bilingual teams are still always available to take a call transfer when the situation arises.
Messages
Our virtual receptionists answer your phone in your practice’s name and take down the information you need to follow up. With a virtual receptionist service, you know your patients will be able to reach your office whenever they need help. At the same time, our service allows you to focus on the patient you’re with at the time, while we greet the others.
Appointments
Whether you use our partner app Setmore or your own calendar software, our virtual receptionist customer service includes setting appointments for your clients. We help manage your calendar to maximize your schedule. You focus on delivering the care your patients need.
Urgent call handling
You can specify procedures for handling urgent calls to your office. With a virtual receptionist service, you know that you can be reached in an emergency, without having to take every call yourself around the clock.
How to use a medical virtual receptionist service
24/7 medical receptionist service
Having around-the-clock live answering helps keep communication strong among you, your staff, and the people who depend on you for care and advice. Our virtual receptionists can handle your phone lines at all hours, 365 days a year.
After hours medical receptionist service
Many medical offices choose to use our virtual receptionist services after hours. In today’s world, people have 24-hour expectations. When your staff goes home for the evening, your office doesn’t have to shut down completely. An after hours live answering service keeps the lines open.
Call overflow
PBSG’S virtual receptionist service can also support your in-house team. Don’t let your worried patients go to voicemail. When your line is busy, the calls flow to us. We take a message or deliver basic information about your practice to help put them at ease.
