Your office phone rings at 9pm, but no one is there to answer. Unfortunately, a homeowner with a $1 million dollar claim has just been routed to voicemail. In frustration, that potential customer hangs up and calls around until they reach someone who can help them. In a competitive industry like claims adjusting, potential customers should never be ignored.
AnswerConnect’s customer care team is prepared and ready to answer calls, emails, and web chats 24 hours per day, 7 days per week, 365 days per year. Our experienced Business Support Associates undergo training on the insurance industry including key terms and the claims process so we can better serve both you and your customers.
We offer claims adjusters:
- 24/7/365 support via telephone, email, and web chat
- After hours customer care
- Call forwarding
- Lead capture and lead management
- New client intake services
- Softselling of your services
- Easy to integrate, free online tools for engaging customers on your website
- Bilingual service
- Appointment management
Being available is the first step.
24/7/365 customer service extends your operating hours to all hours. When calls come in throughout the night, on weekends, and during holidays, our team will be there to answer promptly and manage calls how you specify. You’re only charged for time spent working with clients – not idle time. Or we offer dedicated staffing solutions for accounts that need associates exclusively assigned to them.
A results-mentality characterizes our practice.
We train our team to softsell your company and its offerings. Business Support Associates aim to capture contact information for potential leads and qualify them on your behalf. We do this when and how you specify – trying never to overstep the bounds of what you want and need. Our innovative backend computer system enables us to store vast amounts of information about your operation and its protocols, so we have the tools we need to satisfy your clients.
We make it simple.
It’s easier than most people guess to call forward your existing toll-free or local telephone number to our offices. When you forward calls, incoming calls are still answered in your company’s name – making us an extension of your capable front office team. AnswerConnect also offers easy to integrate, free Active Response Tools that can be integrated within your website to better engage potential customers and capture leads. These tools are a fantastic way to open a dialogue with leads browsing for information online.
New client leads are transmitted how you choose.
We are able to input leads directly into your internal system or transmit them via email or fax PDF – however you prefer. Our 24/7/365 client intake service is tailored to your exact needs; we use customized scripts written specifically for you.
